Our Customer Promise


Our Customer Promise

1. We’ll match any like-for-like quote within five miles:

We will match any like-for-like written quote for service, maintenance and repair using VW genuine parts from any garage within a five mile radius. 

2. A range of convenient services to suit your needs:

Customers will be offered a courtesy car, a lift to work or home or a vehicle collection and delivery service as required and appropriate within a 10 mile radius. 

3. Free car wash:

Every time a car is in D. M. KEITH Ltd for a job taking over an hour, it will receive a complimentary wash. If the job takes less than an hour, you can still request a free wash and if we can do it we will. 

4. We’ll fit most bulbs and wiper blades free:

When your car is in for a service we’ll fit your wiper blades and exterior bulbs (including sidelights, many headlights but not all, brake lights, fog lights, reverse and indicator bulbs) bought from us free of charge. (A quote will be offered for the replacement of interior, other headlights, xenon or LED lights). 

5. We’ll offer a free visual health check:

A free 34-point visual health check of all the car’s ‘basics’, with no obligation. 

6. We’ll offer affordable monthly service plans:

All new car models will be offered with a ‘D. M. KEITH Service Plan’, a monthly payment schedule to spread the cost of routine servicing with absolutely no interest charges. 

7. Free MoT tests with your D. M. KEITH Service Plan:

All customers who take out service plan with D. M. KEITH Ltd will receive free MoT tests for the life of the plan. 

8. We offer ‘real’ value for money:

All the right service, maintenance and repair jobs will be carried out according to the recommended times; we’ll give you a two-year parts and labour warranty on all parts fitted after the manufacturer’s warranty has expired (excludes wear and tear items). The invoice will match the booking price and we will always ask you before we carry out any additional work. 

9. No one knows your car better than we do:

All cars will be worked on by experts who receive the latest Volkswagen group training and have instant access to the most up-to-date Volkswagen tooling, technology, and information systems.

10. Free road test with a technician if required:

In the event of a problem after service or repair, customers will be offered a face-to-face road test to demonstrate their concerns to a qualified technician who can then assess the issue. 

Judgeservice

We have been rated 4.32 out of 5 based on 12931 ratings.


This is the fourth car we have bought from D M Keith - we keep coming back because they look after us so well.

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My experience at D M Keith Skoda Huddersfield was cracking because I couldn't find fault.

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Everything was fine

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I was happy with all the service I received. They couldn't of been anymore helpful. They kept me updated on any progress that was being made. Trevor in perticular was so helpful. He was the first to contact me and help me find the right car. I told trevor what I was looking for and was showed some cars that matched my preference. And was given great detail on all the cars I was interested in. As well as the packages I could buy to go along with the car (GAP insurance ect) I will definitely be coming back in the future and have recommended family and friends to come visit. One of the best things about my visit also was I wasn't pressured in to anything. And since purchase I have received contact to check the car is running well and a catch-up. Very pleased with everything overall!

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I had a great experience at D M Keith Skoda Hull because it was excellent customer service, the salesperson was very professional.

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I'd suggest D M Keith Skoda Huddersfield to a friend because they gave a very fair explanation of what's involved in second hand purchases, the prices were reasonable and the cars were in good working order.

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I was pleased with D M Keith Skoda York and would recommend them because the salesperson was very nice and friendly with no pressure and I appreciated the lengthy test drive.

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D M Keith Skoda Bradford staff were good because they understood my requirements and because of their friendly advise/information and non pushy sales. Very personable and very professional.

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I'd definitely recommend D M Keith SEAT York to friends and family because I enjoyed a first class experience that would be hard to improve on.

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D M Keith Skoda Leeds were really helpful and I'd recommend them because the display of the vehicles and service was great.

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I'd recommend D M Keith Skoda York to a friend because they made us very welcome and nothing was too much trouble

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I'd suggest D M Keith Skoda Huddersfield to a friend because they did a great job, good customer service, can't see how they can improve anymore.

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The experience at D M Keith SEAT York was great because the whole experience was clear and sales were not forced.

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I'd definitely recommend D M Keith Skoda Hull because the whole process has been quick and efficient.

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I'd recommend D M Keith Skoda Leeds to anyone because the whole experience is down to earth.

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I'd recommend D M Keith SEAT York because the response has been friendly and prompt.

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D M Keith Skoda Huddersfield were really helpful and I'd recommend them because the whole process was conducted in a professional and friendly environment from the receptionist to the general manager all staff where extremely helpful and made the process very enjoyable.

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The staff at D M Keith Skoda Bradford were good because they had time to talk through things and no pressure was given to buy.

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felt that in comparison to other dealerships they visited that you didn't seem to have the energy and excitement over the products that others did. is leaning towards to Peugeot because the interior is much better

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I'd recommend D M Keith SEAT York because I was happy with the customer service. Also my son was a previous customer and recommended you.

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I had a great experience at D M Keith Skoda Hull because they looked after me well!

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I had a great experience at D M Keith Skoda Wakefield because I thought Jonathan was excellent, he went out of his way to help - we needed something high enough off the ground for my wife to get into easily and he was a great help. Unfortunately there wasn't quite enough space to accommodate the mobility scooter, so we're still looking, but a big thank you to Jonathan again.

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I was pleased with D M Keith Skoda Leeds and would recommend them because this is my 4th Skoda, the customer and vehicle are excellent.

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I was pleased with D M Keith Skoda Huddersfield and would recommend them because they offer great service and I feel really looked after

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The staff at D M Keith Skoda Hull were very good indeed, very professional

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D M Keith Skoda Wakefield were great because had a previous car which never let us down and needed something easy to understand (dashboard). Have already recommended to family

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The experience at D M Keith Skoda Wakefield was good because the service was straight forward with good negotiations, not pushy and really like the cars

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I'd definitely recommend D M Keith Skoda Wakefield because they were so helpful, even the girl on reception was fantastic, she made us feel welcome with a coffee. Andrew has been fantastic, can't fault him and he is a credit to DM Keith. Outstanding service.

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My experience at D M Keith Skoda Wakefield was positive because they made it an enjoyable experience and I felt comfortable dealing with them

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D M Keith Skoda York staff were good because they provide a great service, have a good choice of cars, are friendly and helpful and they couldn't do enough for us

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