12 month warranty on all used vehicles
Delivering value for all your motoring needs
Family owned since 1946

FAQS

Welcome to our FAQ pages - where you will find handy videos to assist with your driving experience and answers to popular queries which are often asked for example: How do I pair my mobile phone?

Click on the sections below for further information. If you can't find what you are looking for we will gladly point you in the right direction or even create a new video just for you; just let us know.

WHAT DOES ŠKODA SIMPLY CLEVER MEAN?

WAS ŠKODA PART OF THE EMISSIONS SCANDAL? SHOULD I WAIT UNTIL IT’S ALL BEEN SETTLED BEFORE I BUY?

WHERE ARE ŠKODAS MADE?

AREN’T ŠKODAS JUST VOLKSWAGENS WITH A DIFFERENT BADGE? WHAT’S THE DIFFERENCE?

WHAT DOES SEAT TECHNOLOGY TO ENJOY MEAN?

WAS SEAT PART OF THE EMISSIONS SCANDAL? SHOULD I WAIT UNTIL IT’S ALL BEEN SETTLED BEFORE I BUY?

WHERE ARE SEATS MADE?

AREN’T SEATS JUST VOLKSWAGENS WITH A DIFFERENT BADGE? WHAT’S THE DIFFERENCE?

HOW DO I PAIR MY MOBILE ‘PHONE WITH THE CAR SO I CAN MAKE HANDS-FREE CALLS?

HOW TO ENTER A DESTINATION POSTCODE INTO AN AMUNDSEN OR COLUMBUS SAT NAV?

HOW DO I USE THE PARK ASSIST FUNCTION?

WHY ISN’T MY NEW CAR DOING THE SAME MPG AS ŠKODA OR SEAT ADVERTISE?

HOW DO I REMOVE THE REAR SEATS ON MY ŠKODA YETI?

I DON’T HAVE A SPARE WHEEL: WHAT DO I DO IF I HAVE A PUNCTURE?

HOW DO I TOP UP THE ADBLUE?

HOW DO I STOP MY KESSY / KEYLESS ENTRY OPENING MY CAR WHEN I DON’T WANT IT TO?

HOW DO I FIT A CHILD SEAT USING THE ISOFIX MOUNTINGS?

IF I BUY A NEW CAR FROM YOU AND JUST DON’T LIKE IT, MAY I BRING IT BACK?

IF I ORDER A NEW CAR, HOW LONG WILL I HAVE TO WAIT?

I’M WORRIED ABOUT DIESEL EMISSIONS BUT WANT ECONOMY: SHOULD I BUY A PETROL VERSION?

I DON'T SEE THE USED CAR I WANT ON YOUR WEBSITE: SHALL I JUST GO ELSEWHERE?

I’M LOOKING AT THE LIST OF OPTIONAL EXTRAS AND WONDERING WHETHER THEY’LL ADD VALUE TO THE CAR WHEN I COME TO SELL IT OR TRADE IT IN. ARE SOME BETTER INVESTMENTS THAN OTHERS?

I HATE HAVING TO DEAL WITH CAR SALESMEN. DO YOU HAVE ANY WOMEN SALES STAFF?

I HATE PUSHY SALES STAFF. CAN YOU REASSURE ME THAT YOUR PEOPLE AREN’T THE TYPICAL AGGRESSIVE SALESMEN?

I WANT A NEW CAR BUT FIND IT REALLY DIFFICULT FINDING TIME TO COME TO A DEALERSHIP: CAN I DEAL WITH YOU BY EMAIL OR OVER THE ‘PHONE?

WHY ARE ALL THE FINANCE DEALS LIKE 0% AND DEPOSIT CONTRIBUTION ONLY AVAILABLE ON NEW CARS, NOT USED?

WHY IS IT SOMETIMES CHEAPER TO LEASE A SUPERB THAN AN OCTAVIA, WHEN IT’S BIGGER AND MORE EXPENSIVE TO BUY?

CAN YOU EXPLAIN ALL THE DIFFERENT FINANCE DEALS, LIKE PCP AND PCH? I’M CONFUSED!

IF I SIGN UP FOR ONE PARTICULAR FINANCE DEAL, CAN I CHANGE TO ANOTHER ONE LATER?

I SIGNED UP TO A FINANCE DEAL WHEN I WAS ONLY DOING 6,000 MILES A YEAR BUT I’M NOW USING THE CAR FOR WORK AND DOING 18,000 A YEAR: IS IT GOING TO COST ME A FORTUNE AT THE END OF THE LEASE?

I SEE A LOT OF YOUR OFFERS ARE CHEAP FINANCE DEALS, BUT I DON’T WANT TO BUY ON FINANCE: CAN I GET A GOOD DEAL IF I’M BUYING WITH CASH?

IS THERE ANY ADVANTAGE IN OBTAINING FINANCE THROUGH YOU RATHER THAN, SAY, MY BANK?

I’M A MOTABILITY CUSTOMER AND USE A WHEELCHAIR: DO YOU HAVE DISABLED PARKING AREAS, ACCESS AND TOILETS?

DO YOU HAVE MOTABILITY SPECIALISTS?

I’M A MOTABILITY CUSTOMER: CAN YOU OFFER ME A BETTER DEAL THAN ANOTHER SKODA DEALER?

CAN YOU MODIFY CARS FOR MOTABILITY CUSTOMERS?

DLA (DISABILITY LIVING ALLOWANCE) NOW SEEMS TO BE CALLED PIP (PERSONAL INDEPENDENCE PAYMENT). CAN YOU EXPLAIN?

I’VE SCRAPED THE BUMPER ON MY CAR. DO YOU DO SMART REPAIRS?

I NEED SOME NEW TYRES: ARE YOU MORE EXPENSIVE THAN GOING TO KWIK-FIT?

MY LOCAL GARAGE IS VERY CHEAP ON SERVICING: CAN YOU MATCH THEIR PRICES?

WILL USING NON-ŠKODA, SEAT OR HONDA PARTS INVALIDATE MY WARRANTY?

DO YOU OFFER COURTESY CARS IF I’M HAVING MY CAR SERVICED WITH YOU?

IF I BOOK MY CAR IN FOR SERVICE, COULD YOU COLLECT IT AND DELIVER IT BACK?

IS D. M. KEITH STILL OWNED AND RUN BY THE KEITH FAMILY?

DOES D. M. KEITH SUPPORT LOCAL CHARITIES?

I’D LIKE TO WORK IN THE CAR INDUSTRY: DO YOU HAVE ANY JOBS AVAILABLE?

WILL USING NON-ŠKODA, SEAT OR HONDA PARTS INVALIDATE MY WARRANTY?

DO YOU OFFER COURTESY CARS IF I’M HAVING MY CAR SERVICED WITH YOU?

IF I BOOK MY CAR IN FOR SERVICE, COULD YOU COLLECT IT AND DELIVER IT BACK?