Yorkshire based D. M. Keith scoops three prestigious awards at the ŠKODA Retailer of the Year Awards 2017.
Regional ŠKODA Retailer, D. M. Keith, is celebrating 3 big wins following the annual ŠKODA UK retailer of the year awards – held in Budapest last week.
The awards recognise the achievements of the very best of ŠKODA’s UK retailer network.
D.M. Keith were highlighted for their outstanding performance across five of the eight categories and emerged victorious in three of the five awards;
- ŠKODA Retailer Of The Year – Winner of the Customer Satisfaction Award
- ŠKODA Retailer Of The Year - Aftersales Challenge Award UK ŠKODA Service Advisor - Julia Pank of D. M. Keith Hull
- ŠKODA Retailer Of The Year – Sales Performance Scorecard Finalist
D. M. Keith narrowly missing out on two additional award categories, ŠKODARetailer of the Year - Marketing Award, and D. M. Keith Leeds were nominated for Retailer of the Year - Finance & Insurance Award.
Identified by ŠKODA UK for its outstanding approach to customer Service, D. M. Keith Hull Dealer Principal David Hoggart; was over the moon to receive the top accolade for customer care.
“I’m immensely proud of my team at D. M. Keith ŠKODA Hull who live and breathe customer care, it’s the culture throughout the company and to be recognised as the best in the UK for ŠKODA Customer Satisfaction is a huge accolade to all their hard work and commitment. The award is for consistency across both Sales and After sales throughout 2016 and is based on customer feedback to an independent company so I have to say a very sincere thank you not only to my colleagues but also to all our customers as well, thank you”.
D. M. Keith are the largest ŠKODARetailer Group in the UK, with branches in Leeds, Bradford, Wakefield, Huddersfield, York and Hull. The group pride themselves on treating customers and staff members as part of the family encouraging upskilling and training across the group. Julia Pank, Winner of the ŠKODA Service Advisor, has only been with D. M. Keith for 13 months. She will now be going on to compete on an international level to see who will be crowned the International ŠKODA Service Advisor of the Year. Julia had this to say following her fantastic win:
“Taking home the award for The Number 1 Service Advisor for ŠKODA 2016 has blown me away! It is an amazing feeling to be recognised by ŠKODA for the job I do.Working for D. M. Keith with our values of Fit, Fun, Family, Fearless has definitely made my job role easier, and they have supported me all the way. In just a few short weeks I will be competing against the best of the best in the ŠKODAInternational finals completing various tests and activities to determine the overall International winner. I am really nervous but I am also very excited asI get to see the beautiful place of Budapest again! Wish me luck!”
Whether customers are looking to buy a new ŠKODA from the range; which will soon include the WhatCar? Of the Year 2017 – Best Large SUV, Kodiaq, choosing a car from our extensive range of approved Used cars or servicing an existing car, customers can always be sure of a warm family welcome from the D. M. Keith team.
For more information visit one of our Yorkshire showrooms or give us a call.