Frequently Asked Questions during COVID-19 closure

D. M. Keith COVID-19 - Frequently Asked Questions - Updated 1st April 2020

We are aware our customers have a number of questions during this uncertainty, we have compiled a list of frequently asked questions which we are keeping up to date on a regular basis. 

My local D. M. Keith is temporarily closed. How can I contact you?

Whilst our sites are closed following the governments instructions, we do have colleagues available to discuss your vehicle requirements. Please use the following contact details:

Alternatively, we are operating a limited phone service:

What do I do if I my PCP agreement is due to end?

Your finance company will have a dedicated team working with customers to help and offer advice on the end of contract. Please use the following contacts listed below, however if your finance company isn't listed here please contact us using the information above.

Honda Finance Europe: https://www.honda.co.uk/cars/new/finance.html
VWFS SEAT: https://customer.vwfs.co.uk/SEAT.html
VWFS ŠKODA: https://customer.vwfs.co.uk/SKODA.html

I’m experiencing financial difficulty due to COVID-19, Is there any way to take a payment holiday on my car finance?

Our partnered finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Please use the following links the finance company team and explain your circumstances, they will then look at ways to support you.

Honda Finance Europe: https://www.honda.co.uk/cars/new/finance.html
VWFS SEAT: https://customer.vwfs.co.uk/SEAT.html
VWFS ŠKODA: https://customer.vwfs.co.uk/SKODA.html

My vehicle's MOT is due. What should I do?

The Driver and Vehicle Standards Agency announced updated rules on MOT testing for cars, vans and motorcycles.

Your car, van or motorcycle’s MOT expiry date will be extended by 6 months if it’s due on or after 30th March 2020 - but you must keep your vehicle safe to drive.

For more information click here: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

Work on my vehicle is due, am I allowed to visit you, or should I delay my booking?

If your vehicle is due any service, maintenance or repair work please reach out to us using the information above to discuss our availability for NHS, Blue Light and other defined key workers and whether the work can be delayed.

My car has a warning light showing – what should I do?

If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact roadside assistance.

SKODA Roadside Assistance: 0800 526 625
SEAT Roadside Assistance: 0800 262 622
Honda Breakdown Assistance: 0800 521 728

Please be aware that the roadside service company who provide this will ask if you or any members of your family are self isolating. If the answer is yes, then they will ask you to contact them again at the end of the self isolation period.  If the answer is no, then they will attend and observe social distancing guidance. 

Is COVID-19 going to delay work being completed on my vehicle?

We are only “doing the right thing” by sending most of our staff home but supporting maintenance work for NHS and other defined key works. This is with a very small technical team, meaning there are likely to be delays for some customers. But don’t worry, in many cases it’s fine to postpone. If you are a keyworker please use the contact information above.

Are there any delays to parts deliveries?
All D. M. Keith parts departments are currently closed during the COVID-19 pandemic. If you have an urgent query please get in touch using the above contact information, alternatively please contact us once restrictions have been lifted and it is convenient for you to do so.

I need warranty work completed; however I cannot get my product to you, what happens if my warranty expires before I can?

In the event our customers cannot gain access for a repair to be completed under the manufacturer warranty and the fault was not logged with us in the warranty period, please contact us once restrictions have been lifted and it is convenient for you to do so.

Careful consideration is being given by our manufacturer partners to support each claim as long as the vehicle was booked in for the repair at the earliest convenience, the vehicle could not have been repaired prior to the restrictions being put in place and it was evident the fault was apparent within the warranty period.

My vehicle has an Extended Guarantee, I might not be able to get my car in before the end and it needs to be repaired?

We would advise customers to arrange for their products to be diagnosed at their earliest convenience once the current COVID-19 restrictions have been lifted and our customers are happy to do so. All Extended Guarantee claims will be considered due to any delay due to the current restrictions.

I have a Service plan and I will not be able to get my car into you on time, what should I do?

We would advise for you to arrange your vehicle to be serviced at your earliest convenience once the current COVID-19 restrictions have been lifted and our customers are happy to do so.

All Extended Guarantee claims will be considered due to any delay due to the current restrictions.

I am a keyworker - can you help with my car?

Absolutely. In order to keep our key workers moving, D. M. Keith will provide support for maintenance and repairs as required, as defined by HM Government,  for vehicles utilised in the national effort such as emergency. Please email us a keyworker@dmkeith.com or use the form on our website.

I have recently ordered my new car, what can I do?

We are working hard with a small team to reach out to our customers who have recently placed an order with us, however if we have been unable to get in touch just yet and you have concerns please do call or email the numbers featured above.

I have an appointment with a member of your team, what should I do?

We’d advise following government guidelines and would like you to stay at home and stay safe. If you have an appointment booked with any member of our team in the coming weeks; we will be in touch shortly to discuss your options on re-booking.