The ŠKODA Human Touch Hero winners have been announced for February, and our very own Rob Oliver from our York site is one of two winners for this month.
The ŠKODA Human Touch Heroes recognises colleagues who deliver outstanding customer service. Anyone can be nominated, from sales executives and service advisors to technicians, car valeters, admin staff and retailer principles. The best nominations are picked on a monthly basis and the winners are announced at the start of every month & gifts awarded to the winning nomination(s).
Rob Oliver was nominated by his Retailer Principal, Jeremy Preece, after staying late to change a customer’s flat tyre.
“The customer’s car hit a pot hole while on his way to the cinema,” said Jeremy. “He was in a hurry and was delighted when Rob volunteered to do this so he didn’t have to wait for the AA.”
Providing this extra level of service is what makes customers return to D. M. Keith time and time again.
ŠKODA UK have also thanked Rob for providing first-class customer service.
Well done Rob!