BUY SAFELY ONLINE WITH D. M. KEITH

BUYING A CAR ONLINE FAQs

What ‘Buy Online’ options are available?

There are three options to ‘Buy Online’. 1. Apply and arrange a finance deal. 2. Reserve a vehicle with an online deposit (minimum £99). 3. Pay the full amount online and the buy the car outright.

Do I need to visit the physical dealership to close the deal?

No, all steps of the transaction can be completed via an online application form. Once we receive the order we will process the application and bring the car to you with your preferred delivery option. If you prefer to collect the car in person that is also an option.

How long does it take to deliver once an order has been accepted?

Typically we aim to deliver our vehicles within a maximum of 7 working days, however during the order process you can select custom delivery options including express delivery. Alternatively, the car can be collected from your local D. M. Keith dealership.

Can I start an application online and finish in store – or vice versa?

Yes, when you create an online account with D. M. Keith it will save your application in progress, which can then be loaded up with a member of the sales team at the dealership if you prefer to finalise the deal face to face.

I’m confused and need some help with the online application form

We can help talk you through the process online with our Digital Response Team step by step via our Live Chat, Facebook or Text. We are available to chat or give you call 7 days a week.

Refund and cancellation period

If you have placed an order online and wish to cancel or get a refund, you must contact us before the delivery date. If you have committed to a finance agreement, you must inform the finance company immediately of the cancellation in writing. You will be liable for any early termination fees. We do our best to avoid such fees, and only apply them if the finance provider charges such a fee.

How do I know if I can get finance?

You must be over 18 years of age to apply for finance and acceptance is subject to status. When you submit an application online it will be reviewed for your eligibility and in some cases an instant decision can be given.

What happens if I submit an application and I am not eligible for finance?

If you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. The same applies if your application is successful but we are unable to confirm your order, and you choose not to proceed with an alternative vehicle. If your application has not been successful we will contact you offline, either verbal or in written form.

What happens once I complete a finance application online?

Once we have confirmed acceptance of your offer, you will be sent an order confirmation by email. At that point a contract will be formed between you, us and the finance company for use of your new vehicle.

Is it secure?

Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). If you are paying in full, or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express.

How do you work out the value of my car?

Valuations are based on the market value of that particular car, its mileage and the condition of the vehicle. Whilst we can work out the value of your car based on its age, mileage and market value – we rely on honest descriptions from the online customer on the condition of the car.

What happens if we disagree over the condition description in the application?

The vehicle shall be delivered to us in the same condition described by you upon valuation, but allowing for the fair wear and tear which may have occurred in the meantime. If there is any variation in condition, service history or mileage to that previously described, but allowing for additional mileage covered between the Agreement and delivery pro-rata to that already covered at the time of Agreement, we will adjust the price offered for the part exchange to take into account such variations and you will pay us any additional sum due as a result.

How long is my online valuation valid for?

The price offered for the part exchange remains valid until the expiry date shown on the order confirmation. If the part exchange vehicle is delivered to us later than this date, we will revalue the part exchange in line with market conditions and advise you of any change to the amount you may need to pay us.